Charles Dickens? Apocryphal? Dear Quote Investigator: In a book on corporate communications I read a quote that supposedly was said by Dickens:[ref] 2007, Essentials of Corporate Communication by C. B. M. van Riel and Charles J. Fombrun, Page 181, Routledge. (Google Books limited view) link[/ref] Electric communication will never be a substitute for the face …