You Shall Either Die Upon the Gallows or of the Pox

Samuel Foote? 4th Earl of Sandwich? James Quin? John Wilkes? William Gladstone? Benjamin Disraeli? Dear Quote Investigator: The sharpest and funniest retort I know of was said in response to a harsh insult: You, sir, will certainly either die upon the gallows or of a social disease. That depends, sir, upon whether I embrace your … Continue reading You Shall Either Die Upon the Gallows or of the Pox

The Customer Is Always Right

Marshall Field? Harry Gordon Selfridge? John Wanamaker? César Ritz? Anonymous? Dear Quote Investigator: There is a famous customer service slogan that has been highlighted by several business people. Here are two versions: The customer is always right. The customer is never wrong. Do you know who created this motto? Quote Investigator: The earliest close match … Continue reading The Customer Is Always Right

The Customer is Not an Interruption in Our Work; He Is the Purpose of It

Mohandas Gandhi? L. L. Bean? Kenneth B. Elliott? Great Western Fuel Company? Ray Noyes? Paul T. Babson? Anonymous? Dear Quote Investigator: There is a popular business motto that is used by corporate departments of Customer Relations and Human Resources: A customer is the most important visitor on our premises. He is not dependent on us. … Continue reading The Customer is Not an Interruption in Our Work; He Is the Purpose of It